Privacy Policy

Movement Synergy Allied Health ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (movementsynergyalliedhealth.com.au) and engage with our services. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Collection of Personal Information

We collect personal information to provide you with our services, communicate with you, and improve our offerings. The types of personal information we may collect include:

• Name

• Email address

• Phone number

• Address (if required for service delivery)

• Health information (if voluntarily provided for service purposes)

• Any other information you voluntarily provide through forms, bookings, or direct communication

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We collect this information through:

• Website contact forms

• Booking and scheduling systems

• Direct email or phone communication

• Social media interactions

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2. Use of Personal Information

We use the personal information collected to:

• Respond to your enquiries

• Schedule and manage appointments

• Provide exercise physiology, clinical pilates and related health services

• Send updates, newsletters, and marketing communications (if opted-in)

• Improve our website and customer experience

• Comply with legal and regulatory obligations

We will not use your personal information for any purpose other than what is outlined in this policy without your consent.

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3. Disclosure of Personal Information

We respect your privacy and will not sell or share your personal information with third parties, except in the following circumstances:

• When required by law or regulatory bodies

• With service providers who assist in business operations (e.g., booking platforms, payment processors, IT support)

• When necessary to provide you with requested services (e.g., referrals to allied health professionals, if consented to)

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4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our security measures include:

• Secure online booking and payment systems

• Encrypted email communication (where applicable)

• Access controls to personal data

Despite these measures, no online transmission or electronic storage system is completely secure. You provide your information at your own risk.

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5. Data Retention and Storage

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, we will take reasonable steps to securely destroy or de-identify your personal information.

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6. Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance user experience and gather insights on website traffic. This may include:

• Tracking website usage patterns

• Improving website functionality

• Personalising content and advertising (if applicable)

You can control cookie settings in your web browser.

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7. Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you. If you believe any information we have is inaccurate or needs updating, please contact us at dana@movementsynergyalliedhealth.com.au.

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8. Complaints and Dispute Resolution

If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles (APPs), you may contact us using the details below. We take privacy complaints seriously and will respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this page periodically.

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11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

 

Movement Synergy Allied Health
Email: dana@movementsynergyalliedhealth.com.au
Phone: 0423 925 022
Website: movementsynergyalliedhealth.com.au

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Effective Date: 02/04/2025