Studio Policies

At Movement Synergy Allied Health, we are committed to creating a welcoming, professional, and respectful environment for all clients. These policies ensure a smooth experience for everyone attending our sessions. By booking a class or session, you agree to the following studio policies:

1. Booking & Cancellation Policy

All sessions must be booked in advance via our online booking system.
We know life can be unpredictable, so our cancellation policy is designed to be fair and flexible. Please let us know if you are running late or will need to cancel/reschedule. Cancellations require at least 12-24 hours’ notice to avoid a cancellation fee.
If you are running late, please notify us. Entry may not be permitted after the class has started.
You can cancel your class or appointment online via our booking system, via text or phone call on 0423 925 022.

2. Payment Policy

Payment is not required at the time of booking or before the session.
We accept online payments, EFTPOS, and direct bank transfers.
Refunds are not available for change of mind, but rescheduling or credit may be offered at our discretion.
Class packs or memberships are non-transferable and have their expiration dates listed on the 'Book Online' tab.

3. Class & Session Etiquette

Please arrive 5-10 minutes early to allow time to settle in before class.
Wear comfortable, movement-friendly clothing (grip socks may be required for Pilates sessions).
Mobile phones must be silenced or turned off during class.
Be respectful of other clients and the instructor by maintaining a positive and supportive environment.

4. Health & Safety

Clients must inform the instructor of any injuries, medical conditions, or pregnancy before the session begins.
If you are feeling unwell, please reschedule your session to protect the health and safety of others.
Participation in classes and sessions is at your own risk. If unsure about any exercises, please consult with your instructor.

5. Studio Hygiene & Cleanliness

Clients are required to wipe down all equipment after use with the provided sanitiser.
Please bring your own towel and water bottle.
No shoes are permitted on the studio mats for Pilates and barre classes.

6. Membership & Package Terms

All class packs or memberships must be used within the validity period specified at the time of purchase.
Unused sessions are non-refundable, but extensions may be granted in cases of illness or injury or for other cases at our discretion.
Membership suspensions are only available for medical reasons (or for other cases at our discretion) and must be requested in advance.

7. Privacy & Confidentiality

Any personal health information shared in the studio remains strictly confidential.
We do not share client details with third parties without consent.

8. Respectful Environment

Movement Synergy Allied Health is an inclusive space where all women feel supported and empowered.
Any form of discrimination, harassment, or disruptive behaviour will not be tolerated and may result in refusal of service.

If you have any questions about these policies, please contact us at:

Movement Synergy Allied Health
Email: dana.jeffkins@gmail.com
Phone: 0423 925 022
Website: movementsynergyalliedhealth.com.au